FAQ - BONMOUV
Welcome to the Bonmouv FAQ section! Find here all the answers to your questions about our products, shipping, and payment methods. If you can't find the answer to your question, don't hesitate to contact us.
We offer portable and practical products for everyday use, such as portable coffee makers, coffee accessories and travel accessories.
Yes, all our products have a 1-year warranty. If you have any problems, please contact our customer service for assistance.
Yes, you can test our products for 30 days. If you are not satisfied, we will refund you. See our return policy for more details.
You can contact us via our online form or at the email address contact@bonmouv.com . We usually respond within 24 to 48 hours.
You can view your orders in your customer area by logging into your account on our site.
Orders are shipped within 1 to 2 business days after validation. Delivery time is 2 to 5 business days.
The delivery fee is €4.99. Delivery is free for orders over €50.
Yes, as soon as your order is shipped, you will receive a confirmation email with a tracking number. Use it to track your package here .
Currently, we only deliver to mainland France.
If your package arrives damaged, contact us immediately with photos. We will arrange a quick solution, whether it is a replacement or a refund.
We accept several secure payment methods: Bank card (Visa, MasterCard, American Express); applepay ...
Absolutely. All transactions are secured with SSL encryption, ensuring the confidentiality of your information.
Yes, we will send you an invoice once the order is confirmed.
